Account Manager-Benefits Administration

We have some awesome Temp-hire and Direct Hire Account Manager positions to tell you about!!  Do you have a background in benefits whether it is COBRA, FSA, HSA etc?  If you are an experienced benefits individual, we want to connect with you.  Our client is offering a hybrid schedule with MWF work from home and Tuesday and Thursday in the office.  You will work for a well-known organization, in a professional environment, and at a location that is near many amenities that include shopping, restaurants, grocery, etc!

The Account Manager I position is responsible for delivering  dedicated service to their value level clients and partners by
developing solid, long lasting business relationships. The Account Manager I role serves as the primary point of contact and adds customer value by responding to the client/partner needs and ensuring customer satisfaction by providing support and assistance with issue resolution, navigating and
collaborating internally as needed to deliver a timely result.  You must be willing to work 10:30-7 Monday through Friday as there are two openings on that shift, there is a possibility of 8-5 as well.

• Deliver service to clients and partners leveraging knowledge of Consumer Directed Benefits, COBRA, and Direct Billing administration
• Provide onboarding support for new clients to ensure a positive “Go Live” experience
•  Serve as a liaison and coordinate internally to drive resolution for clients and partners
•  Represent the voice of the customer by advocating for system enhancements, process change and product enhancements
•  Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration
•  Educate clients and partners and recommend solutions to enhance their experience Monitor account activity and alert clients and partners, as needed
•  Facilitate corrections to participant enrollment records, as needed
•  Establish rapport and build solid relationships with clients and partners
•  Initiate Salesforce cases and monitor to drive timely problem resolution for clients and participants
• Maintain Salesforce records, including case management and overall system hygiene ensuring data accuracy
•  Continuously expand knowledge and experience with Consumer Directed Benefits, COBRA, and Direct Billing
  Stay abreast of regulatory changes and communicate with clients/partners as appropriate

Education and Experience:
Associate’s degree. Bachelor’s Degree preferred.

Minimum of one-year third party benefits administration experience including Consumer Directed Benefit, COBRA, and/or Direct Billing
administration, or the equivalent combination of education and experience will be considered.