Accounts Receivable Supervisor

AP Professionals has partnered with a local company to find an Accounts Receivable Supervisor. This position will be responsible for overseeing customer payment applications, refunds, lockbox operations, and inquiries, ensuring strong internal controls, and designing and implementing policies and procedures to manage customer receivables effectively. This position is fully onsite.

If you are looking for work/life balance in an inclusive environment with opportunities for professional growth, apply today!

• Oversee daily, weekly, and month-end AR tasks, including customer relations, accurate payment application, credit card and auto-pay processing, lockbox performance, customer refunds, and resolution of unapplied cash.
• Lead and cross-train staff to ensure adequate functional coverage and backup. Supervise daily activities, redirect work as necessary, and use internal KPIs to monitor and adjust staff performance (e.g., daily decision items, completion time, unapplied cash, customer inquiry response time, staff productivity).
• Actively maintain AR systems, controls, policies, and procedures, ensuring their effectiveness. Collaborate with internal and external auditors to support control assessments, review control effectiveness, remediate gaps, and identify opportunities to automate and reduce manual processes.
• Partner with the Director of Credit and Collections to resolve customer issues impacting DSO and AFDA reserve. Work with Treasury to improve daily and monthly reconciliation processes.
• Proactively manage banking and credit card processing relationships and contracts, reviewing lockbox performance and service.
• Provide receivables and customer reporting to purchasing companies and assist with the transition of customers and payments during divestitures.

• Bachelor's degree in finance, business, or related field.

• At least 5 years of accounts receivable and supervisory experience with progressive responsibilities.

• Grasp the business operating model, foster team spirit, and commit to shared vision and goals.
• Independently take initiative, prioritize tasks based on urgency and relevance, and meet deadlines.
• Identify coaching opportunities and provide constructive, action-focused feedback to team members.
• Quickly adapt and act confidently in new or difficult environments, handling stressful situations with professionalism.
• Work with business stakeholders other departments to improve customer experience and enhance relationships.
• Act as a change agent, offering innovative solutions, identifying risks and benefits, and making recommendations.
• Facilitate communication between departments to address bugs or improve processes.
• Communicate clearly and concisely in both oral and written forms, using relevant office terminology and procedures, and responding courteously to issues.
• Proficient in Microsoft Office (Excel, Outlook, Teams) and able to quickly adapt to new software and office tools.