Collections Representative

AP Professionals is partnering with a Henrietta based company seeking a Collections Representative.

• Foster, improve & maintain Customer Relations.
• Responsible for contacting clients with past due balances.
• Liaison with Sales, Operations and Billing. Departments to resolve client issues.
• Maintain Accurate History of Customer Contact.
• Heavy interaction with Sales Force
• Review Collection letters, authorized credits and refund requests to assure their accuracy & completeness.
• Weekly Reports for Sales Department.
• Prepare, negotiate and monitor payment arrangements with past due clients.
• Prepare non-paying accounts for third party collections.
• Calculate, prepare & issue collection letters to delinquent clients.
• Spreadsheet Preparation of Detailed Account Statement of Customer History.
• Review Credit Balance Accounts.
• Reconcile client accounts.
• Process Suspension of delinquent clients.
• Various Projects as directed by Manager.

• High School diploma

• 3-5 years commercial credit/collection experience.
• Proven PC proficiency in Excel and Word.

• Demonstrated strong organizational and time management skill, able to juggle multiple conflicting deadlines simultaneously.
• Exemplary customer service skills.
• Able to manage a heavy workload.
• Outstanding and precise written and oral communication skills