Customer Service Representatives


AP Professionals
Published
January 28, 2025
Work Hours
8-5
Salary Lower Range
20
Salary Upper Range
22
Salary Option
Hourly
Street
190 Linden Oaks
City
Rochester

Description

Excellent opportunities for experienced call center customer service representatives!  We are currently working with a westside organization looking to add multiple people to their Call Center staff.  The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers. This service provider is well-known in the Rochester area!  They are looking for individuals that can work one of the following shifts 8-5, 10-7, or 11-8.  They are open every day of the week so the options for schedules are Mon-Fri, Tues-Saturday, Wed.-Sunday, Thurs-Monday, Fri-Tues, Sat.-Wed, Sunday-Thurs.  There is a 3-week training class Mon-Fri with hours of either 8-5 or 7-4.  The pre-employment requirements are a background and drug test.  This position is on site with no opportunity for remote or hybrid.

Responsibilities

  • Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
  • Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
  • Schedule or update appointments in the computer system.
  • Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
  • Understand and strive to meet Contact Center metrics while providing excellent customer service.

Education

  • High school diploma or equivalent required

Experience

  • Minimum of 1 year of customer service experience in a call center environment (no retail or hospitality customer service)

Knowledge, Skills, Abilities, and Other Characteristics

  • Excellent listening skills
  • Strong communication skills
  • Ability to document each call quickly and accurately in the system
  • Personable and empathetic demeanor
  • Able to utilize various software programs
Apply
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