Desktop Deployment Engineer
AP Professionals
Description
AP Professionals is collaborating with a local, growing technology company in search of a Desktop Deployment Engineer. This company has comprehensive benefits as well as bonus opportunities!
Responsibilities
- Install and configure applications, hardware, and software for desktops, laptops, monitors, printers, peripherals, and network equipment.
- Understand client requirements and implement solutions that surpass customer expectations.
- Follow established processes, checklists, and project plans to ensure smooth deployment.
- Ensure timely completion of tasks to meet project deadlines.
- Maintain high levels of customer satisfaction by exceeding expectations during deployment.
- Continuously seek opportunities to reduce inefficiencies and variability in deployment or supply chain processes.
Experience
- At least 1 year of hands-on experience in a technical support or help desk role.
- Experience with help desk ticketing platforms and remote support software.
Knowledge, Skills, Abilities, and Other Characteristics
- Solid grasp of IT fundamentals and network infrastructure systems.
- Skilled in troubleshooting and resolving common hardware and software problems.
- Strong verbal and written communication skills, with the ability to simplify complex technical issues for non-technical users.
- Customer-centric attitude, committed to delivering outstanding service.
- Capable of working both independently and as part of a team in a dynamic environment.
- Basic familiarity with operating systems such as Windows and macOS, along with standard productivity tools.
- Thorough understanding of the tools, equipment, and supplies needed to meet customer requirements.
- Perform setup and installation of desktops, laptops, monitors, printers, peripherals, and networking hardware.
- Highly detail-oriented, with a focus on streamlining processes and improving efficiency.
- Ability to blend technical expertise with a strong understanding of business operations.
- Able to work autonomously and think creatively to deliver solutions.
- IT certifications like CompTIA A+ or similar are an advantage.