Dispatch Supervisor


AP Professionals
Published
June 5, 2024
Job Type
Salary Lower Range
70
Salary Upper Range
85
Salary Option
Yearly
City
Rochester

Description

AP Professionals has partnered with a local manufacturer who has been in business for decades in search of a Dispatch Supervisor. Newly created and open due to growth! The Dispatch Supervisor will manage the order-to-delivery process, optimizing drivers and trucks to maximize productivity and ensure efficient customer service. Leading a team of Dispatch Specialists and CDL A Drivers, this role requires independent judgment to comply with company, federal, and state regulations.

Responsibilities

  • Foster a positive company and departmental culture.
  • Oversee the daily routing and scheduling of all deliveries.
  • Supervise the daily responsibilities and functions of Dispatch Specialists and CDL A Drivers.
  • Review data, verify hours of service, and ensure payroll entries comply with Federal, State, and FMCSA regulations.
  • Analyze metrics, communicate performance results, and provide coaching based on outcomes.
  • Coordinate with Human Resources and the dispatch team to maintain compliant driver files; schedule drug tests and medical certificate renewals as needed.
  • Direct Dispatch Specialists to maintain regular contact with drivers and manage emergency responses.
  • Maintain availability after hours and on weekends to promptly address issues.
  • Ensure maximum productivity by optimizing routes and making cost-effective decisions.
  • Engage third-party carriers as needed and ensure they meet delivery and customer service expectations.
  • Evaluate new technology and opportunities for process improvements.
  • Assist in recruitment and retention activities, including interviewing, hiring, training, and coaching.
  • Assist in preparing and distributing disciplinary action documentation in accordance with company policy, in coordination with Human Resources and the Logistics Manager.

Education

  • Associate’s or Bachelor’s degree in Transportation or Logistics, or equivalent job-related experience preferred.

Experience

  • 3+ years of experience in logistics/transportation and people management or a related field.
  • Prior experience leading and supervising a team required.

Knowledge, Skills, Abilities, and Other Characteristics

  • Independent thinker with a positive personality and proactive attitude.
  • Strong leadership, customer service, and decision-making abilities.
  • Holds self and assigned drivers accountable for compliance with state and federal regulations and company policies.
  • Proficient in, or able to quickly learn, dispatch and recordkeeping systems.
  • Ability to work efficiently in a fast-paced, high-pressure environment.
  • In-depth understanding of supply chain distribution and logistics.
  • Availability after hours and weekends needed.
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