Dispatcher

AP Professionals has partnered with a local manufacturer in search of a Dispatcher. The Dispatcher is responsible for coordinating and scheduling drivers to ensure safe, efficient, and timely pick-up and delivery. This role focuses on optimizing driver and truck utilization to maximize capacity and productivity while providing prompt, courteous, and effective service to customers.

This is an on-site role, Monday through Friday, 11:00 AM to 7:00 PM, with availability to address issues after hours or on weekends as needed.

• Schedules drivers for pick-up and delivery, selecting the most efficient routes for each assignment.
• Manages equipment availability, assigning drivers, trucks, and additional personnel as needed.
• Anticipates potential weather-related issues on routes and at destinations, communicating any delays or necessary route adjustments.
• Maintains regular contact with drivers, dispatching assistance or emergency aid when required.
• Reviews operational records and monitors daily logs for errors or compliance issues.
• Tracks drivers’ working hours to ensure adherence to federal and state regulations.
• Processes driver trip sheets and assists with driver payroll activities.
• Oversees vehicle maintenance and repair schedules.
• Maximizes productivity by autonomously routing vehicles with minimal managerial direction.
• Responds to incoming calls, emails, and texts from drivers, operations, customers, customer service, and the sales team.
• Participates in an on-call rotation, providing after-hours support as needed.
• Proactively identifies and resolves potential delivery and service issues to prevent disruptions.
• Coordinates with the maintenance team and serves as an emergency contact for mechanical issues or downtime.
• Assigns loads to drivers based on optimal routes and current driver locations.
• Collects and maintains documentation for scheduled, missed, and extra pick-ups, as well as route completions and driver locations, ensuring driver accountability.
• Delivers professional, courteous service to both internal and external customers.
• Reports driver performance concerns to management for resolution.
• Collaborates with the Safety Department to enforce company policies and procedures.
• Assists in evaluating, implementing, and training on a new dispatch system when required.
• Supports and promotes a positive company culture.
• Performs additional duties as assigned.

• High school diploma or equivalent is required.
• Associate’s degree in Transportation or Logistics, or equivalent job-related experience, is preferred.

• Minimum of three years of experience in a related role, particularly in warehouse or freight operations.

• Exceptional verbal and written communication skills.
• Self-motivated with a positive attitude and a proactive, take-charge approach.
• Strong organizational skills for route planning and assignment.
• Effective leadership abilities to ensure driver compliance with tasks and directives.
• Holds self and assigned drivers accountable for meeting state and federal regulations, as well as company policies.
• Proficient in or able to quickly adapt to dispatch and record-keeping systems.
• Ability to thrive in a fast-paced, high-pressure environment.
• In-depth understanding of the shipping industry.
• Familiarity with Office 365 products.