Dispatcher

AP Professionals has partnered with a local manufacturing company in search of a Dispatcher! The ideal candidate will coordinate and schedule drivers for safe, efficient, and timely operations. This role optimizes driver and truck use to maximize productivity and customer satisfaction. On-site Monday through Friday, with occasional after-hours or weekend availability required to address urgent matters.

• Coordinates and assigns drivers for pick-ups and deliveries, selecting the most efficient routes for each.
• Manages equipment availability, assigning drivers, trucks, and additional resources as needed.
• Anticipates weather-related issues along routes and at destinations, communicating delays and alternative routes when necessary.
• Maintains regular contact with drivers and dispatches emergency assistance when required.
• Keeps and reviews operational records, monitoring daily logs for accuracy and compliance.
• Tracks drivers' work hours to ensure alignment with federal and state regulations.
• Processes driver trip sheets and assists with driver payroll functions.
• Oversees scheduling for vehicle maintenance and repairs.
• Ensures optimal routing of vehicles to maximize productivity, operating independently with minimal direction.
• Responds to incoming communications from drivers, operations, customers, and internal departments.
• Participates in a rotating on-call schedule to provide after-hours support as needed.
• Proactively identifies and resolves potential service or delivery issues before disruptions occur.
• Coordinates with maintenance personnel and acts as an emergency contact for vehicle downtime and other operational issues.
• Assigns loads to drivers based on ideal routes and driver locations.
• Collects and organizes documentation on scheduled, missed, and additional pick-ups, route completion, and driver locations, ensuring adherence to service and paperwork standards.
• Engages professionally and courteously with both external and internal customers.
• Reports any driver performance concerns to management for resolution.
• Collaborates with the Safety Department to enforce company policies and procedures.
• Assists with the implementation and operation of new dispatch systems as needed, including training others.
• Contributes to a positive company culture.
• Performs additional duties as assigned.

• High school diploma or equivalent required.
• Associate’s degree in Transportation or Logistics preferred, or equivalent job-related experience.

• Minimum of three years of relevant experience in warehouse or freight operations.

• Strong verbal and written communication skills.
• Independent thinker with a positive attitude and proactive approach.
• Excellent organizational skills for route preparation and assignment.
• Effective leadership skills to ensure driver compliance with instructions and assignments.
• Holds self and assigned drivers accountable for adhering to state, federal, and company policies and regulations.
• Proficient in or able to quickly learn dispatch and recordkeeping software.
• Ability to work efficiently under pressure in a fast-paced environment.
• In-depth knowledge of the shipping industry.
• Familiar with Microsoft Office 365 products.