Health Operations Manager

AP Professionals has partnered exclusively with a highly regarded medical practice seeking a Health Operations Manager to oversee daily clinic operations. This brand new, state of the art facility provides a comfortable and supportive experience. This leader will ensure smooth operations and patient and team satisfaction. The ideal candidate will be collaborative, organized, empathetic and mission driven.

Perks of this job/company include standard business hours along with a strong benefits package including generous time off and up to a 6% retirement contribution. You don’t want to miss out on this opportunity!

Site Operation

• Participates in the development and meeting of program budgets and annual agency budget
• Assists in the development and achievement of affiliate and department-wide objectives and productivity standards
• Oversees patient care in a professional and customer service-oriented manner and meets with patients about their concerns as needed
• Maintains a clean, fully functioning, professional healthcare and business atmosphere including proactive communication
• Ensures that staffing is adequate for health center and agency needs in cooperation with other managers
• Ensures that clerical staff follows all relevant billing and finance procedures timely and with excellent external and internal customer service
• Actively manages patient flow and communication between front desk and health center staff to optimize patient experience and staff efficiency
• Maintains accountable inventory for medical, lab, and pharmacy supplies to ensure adequate supplies for patient needs
• In collaboration with the Grants & Programs team, implements plans to increase patient access and extend the reach of the health center to underserved communities
• Advocates for and assists in coordination of services for patients
• Maintains confidentiality and ensures that staff maintains confidentiality of patients
• Maintains high health center operation standards with staff by being visible and observant during clinic hours, identifying issues, proposing solutions and solving problems

Quality Assurance & Risk Management

• Maintains accurate medication and medical device inventory count and Electronic Health Record (EHR) documentation for billing compliance
• Cooperates in pharmacy reviews conducted and applies quality improvement activities as necessary
• Creates a plan with staff and verifies that Quality Assurance tasks e.g. medication logs, point-of-care test controls, refrigerator temperatures, etc. are completed and documented in a timely manner
• Conducts direct observations of clinical staff to ensure they are delivering services to company standards
• Reviews or assigns the review of medical charts for accuracy and completeness
• Maintains a working knowledge and ensures compliance with all federal and state laws and regulations, company standards, OSHA, CLIA, Title X, DOH regulations, Board policies and all other applicable regulations
• Consults with Compliance, Quality & Risk Management (CQRM) Department as required

Team Management

• Provides guidance and leadership for staff. Addresses staff concerns and work-related performance in a timely manner grounded in Just Culture
• Documents all communication with staff regarding work-related performance timely and accurately
• Plans and oversees new staff orientation with weekly evaluations and ongoing staff training, including practice management system training, billing, front desk and back-office training
• Ensures that staff’s work time is accurate and submitted to payroll by set deadlines
• Evaluates and gives constructive feedback to staff including quarterly “4x4” coaching meetings and annual performance evaluations
• Promotes and cultivates a strong, effective team dynamic

Reports

• Provides data to leaders as requested in a timely manner
• Utilizes reports and data to make decisions such as inventory purchases, patient templates, and staff schedules.

Other Accountability Activities

• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others
• Assumes responsibility for professional growth and maintains documentation of continuing education activities
• Cooperates with agency leaders and staff of other departments including: Payroll, Human Resources, Revenue Cycle, Training, Development, Grants & Programs, Marketing, Call Center, CQRM, etc. to meet both internal and external requirements.
• Participates in relevant committee and management meetings as requested
• Works on other duties/projects as assigned

• Bachelor’s degree in health care administration, business, public administration, management or a related field preferred

• 3 to 5 years of management or supervisory experience. Experience managing a multi- provider clinic is preferred