Junior Systems Administrator

AP Professionals is partnering with a local technology company in search of a Junior Systems Administrator. This is a growing, fast-moving company with comprehensive benefits as well as bonus opportunities!

• Provide Level 1 technical support for software, hardware, and network issues.
• Diagnose and resolve basic technical problems across various platforms.
• Assist with troubleshooting network connectivity issues for clients.
• Support installation and configuration of hardware and software systems.
• Respond promptly to client inquiries and support requests via phone, email, or in-person.
• Ensure high levels of customer satisfaction through clear communication and efficient problem resolution.
• Work closely with the IT team to escalate complex issues when necessary.
• Collaborate on maintaining and updating clients' systems and environments.
• Maintain accurate records of client issues, troubleshooting steps, and resolutions.
• Ensure all tasks and client updates are documented and tracked within ticketing systems.

• At least 2 years of experience providing support for Windows in a business environment.
• Proficient in managing and troubleshooting Windows desktop operating systems at an intermediate level.

• Basic understanding of operating systems, including Windows and macOS, as well as commonly used productivity software.
• Competent in using and supporting Apple macOS at an intermediate level.
• Foundational to intermediate knowledge of Windows Server administration.
• Foundational to intermediate understanding of networking, firewalls, UTM, and intranet/internet systems.
• Proficient in using and administering Microsoft 365 and Google Workspace applications.
• Solid comprehension of IT concepts and networking principles.
• Skilled in diagnosing and troubleshooting common hardware and software issues.
• Strong verbal and written communication skills, with the ability to explain technical information clearly to non-technical individuals.
• Customer-focused, with a strong commitment to delivering excellent service.
• Capable of working independently and collaboratively in a high-paced work environment.
• Familiar with help desk ticketing systems and remote support tools.
• Strong troubleshooting abilities, with the capacity for self-management and problem-solving.
• Must possess or obtain CompTIA A+ certification within 6 months.