Junior Technical Account Manager

AP Professionals has partnered with a local MSP that is growing and in search of a full-time, highly motivated, and personable Technical Account Manager to join their team! Serve as the go-to contact to local business owners and assist with making sure their IT infrastructure is well-managed, secure, and maintained. Collaborate with staff, manage the project workflow, and provide technical solutions. Prior technical experience is required, the ability to guide and assist client contacts is a must!

This is a full-time, direct hire position with an onsite requirement at a centrally located Rochester, NY office. This position offers opportunities for bonuses, continued advancement, and certifications!

• Collaborate directly with business owners across multiple states to ensure their IT infrastructure is well-managed, secure, and properly maintained.
• Recommend improvements, security enhancements, or operational efficiencies.
• Oversee technical staff and manage project workflows.
• Propose technical solutions, prepare and deliver quotes, and follow up on sales and closures.
• Forecast and manage the end-of-life or warranty expirations for servers, workstations, networks, hardware, and software.
• Audit client environments against industry standards to ensure operational excellence and recommended cybersecurity controls, and create tasks for the engineering team to address any issues.
• Assist with project management and compliance remediation for requirements such as HIPAA, NIST/DFARS, PCI, etc.
• Prepare, schedule, and conduct weekly, monthly, and quarterly meetings with customers, including reviewing statistics, open service requests, and project statuses.
• Build rapport and establish trusting relationships with clients.
• Assist in the creation of Statements of Work (SOW) and Bills of Materials (BOM).

• Experience supporting Windows in a commercial setting
• Proficiency in Microsoft Azure, Microsoft 365, VMware, Citrix, Networking, and Security
• Experience working at a Managed Service Provider
• Experience working in manufacturing environments

• Ability to think independently and take initiative, while also being able to work effectively in a team environment
• Microsoft certifications in Azure, Microsoft 365, or other Microsoft technologies
• Familiarity with RMM tools such as Kaseya or PSA tools such as Autotask