Patient Service Representative

We have a great opportunity to work as a Patient Service Rep. for a community of medical and social service professionals.  This position is 37.5 hours a week, length of assignment is long term, and pay is between $19-22 hourly.  Our client is located in the Henrietta area and offers a pristine environment to work in.  If you have experience in the medical field and like to make a difference, this is a position you will want to explore!

Under the supervision of the Patient Service Rep. Lead, Practice Manager and AVP, Clinic Operations you would be responsible for performing a variety of non-clinical duties.  These duties support patients, clients, clinic medical providers and other staff.

• Receive and greet all patients with a friendly attitude
• Use EMR to coordinate and schedule patients
• Answer calls, route incoming calls and initiate triage request if necessary
• Check voicemail system regularly throughout the day
• Check patients in/out, verify patient information, enter health insurance information
• Collect co-pays and other fees for services and process payment
• Enter medical records into EMR system
• Do reminder calls to patients to confirm upcoming appointments
• Reschedule appointments
• Fax medical documentation as needed
• Sort, scan and route incoming mail to the appropriate provider into the EMR in a timely manner
• Assist in obtaining medical records
• Manage release of medical records and track when sent and received
• Route inbound faxes to appropriate individuals
• Maintain provider schedules to accommodate PTO/Conference etc by rescheduling patients

Minimum of a high school diploma or equivalent and 1-3 yrs of experience in a medical office

1-3 years of experience working in a medical office or clinic required.

• Ability to act calmly
• Good telephone etiquette
• Ability to follow and understand verbal and written instructions
• Communicate clearly with patients and staff
• Good oral and written skills in English, Spanish is a plus
• Ability to keep confidential information