Receptionist

AP is currently working with a terrific non-profit organization to secure a Care Specialist (Receptionist) for their Rochester location.  If you are passionate about making a difference in your community, you will want to connect with us.  Our client is looking for a dedicated and friendly Receptionist who is bilingual to be the face and voice of their organization.  This is a temp-hire opportunity with 40 hours a week.  The schedule is Monday, Tuesday, Wednesday and Friday with hours between 8:00 am - 7:00 p.m. and Thursday evenings may extend to 8 p.m.

1. Patient/Client Services
   1. Assist patients and clients with accessing services
   2. Greeting and directing visitors, providing general information to visitors and callers.
   3. Answer the multi-line phone. Transfer calls as needed.
   4. Appropriately receive donations received at the front desk following procedures.
   5. Sort and distribute mail.
   6. Fax documents
   7. Manage challenging workflow of customer support
   8. Effectively communicate information about the facilities services
   9. Ability to triage patients
   10. Assist in maintaining a secure environment and managing situations
   11. Create a caring and inviting environment
2. Front Desk Operations
   1. Follow front desk procedures including but not limited to patient/client check-in and out procedures and scheduling patient and client appointments
   2. Maintain thorough knowledge of the phone system to direct calls, take messages, use the intercom
   3. Adhere to verbal and written policies and procedures especially when it pertains to confidential information
   4. Maintain electronic and hard copy files
   5. Process medical record requests, fax or mail records as per polity
   6. Manage billing for patients and clients
   7. collect payments and balance the day's payments and receipts
   8. Generate invoices, ensure patients receive them and follow up on outstanding amounts due
   9. Arrange payment plans with patient
   10. Miscellaneous tasks such as managing data quality reports
   11. Providing feedback regarding form and processes, identify opportunities to streamline workflows
   12. Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.
   13. Requires individual demonstration of mission and values
   14. Employees are accountable for meeting the performance standards of their departments and may called upon to participate in required compliance audits, process improvement and, quality improvement plans.
   15. Responsible for maintaining confidentiality for patients, clients, employee's, volunteers,

• Associates Degree in related field and minimum one year experience in office and/or medical setting. Equivalent amount of education and relevant experience will be considered.
• Fluency in Spanish is highly desirable.

Minimum one year experience in office and/or medical setting. Equivalent amount of education and relevant experience will be considered

• Fluency in Spanish is highly desirable.

• Exceptional interpersonal, verbal, and written communication skills
• Excellent organizational, time-management and multi-tasking skills with extraordinary attention to detail
• Customer service, hospitality, and productivity in a fast-paced and varied environment
• Maintain the highest degree of confidentiality
• Committed to respecting and supporting inclusiveness and diversity and demonstrate Mission, Values and Culture
• Appreciation for community-based, social justice focused organizations
• Ability to work with people of diverse backgrounds, professions, skills, and abilities
• Proficiency in reception responsibilities, with excellent customer service skills and etiquette
• Demonstrated ability to communicate in spoken and written form, professionally, accurately, and effectively with culturally diverse groups of individuals
• Familiarity with computers and general office equipment, including multi-line phone systems
• Ability to multi-task and prioritize tasks, to work accurately and efficiently
• Ability to work well under pressure: exhibit a patient and calm demeanor with a demonstrated ability to assess and diffuse difficult situations
• Demonstrate comfort with defining and enforcing clear boundaries
• Integrate the functioning of the office with the overall mission and service