Services Specialist

AP Professionals has partnered with an industrial parts distributor located in Rochester, NY that is looking to add a Services Specialist to their growing team. The Services Specialist will be responsible for traveling to locally based Rochester, NY clients and delivering inventory. Support Field Service Representatives, build relationships with loyal clientele, and support the local office as well. This role is with a small company where growth and development is encouraged and fostered and plenty of opportunity for cross-training and support are offered.

This position is a full-time, contract – hire or direct hire position with hours of 8AM – 5PM, Monday – Friday paying $18-20/hour.

This position is not eligible for Visa sponsorship.

• Restock products, coordinate delivery schedule, and assist customers with special requests
• Utilize the Inventory Management Software (IMS) and communicate and coordinate effectively between customers, salespeople, and inside staff. Enter information into CRM (Customer Relations Manager) regarding contact information, accounts, customer compliments, complaints, non-conformances and corrective actions.
• Provide continuous support for customer needs by building working customer relationships
• Schedule and perform regular inventory audits
• Promote new products and service opportunities as necessary
• Work with Services Coordinator, Office Managers, and Marketing to coordinate delivery, promotional tools, and more
• Schedule and maintain a delivery program with planned visits weekly or bi-weekly for select customer groups
• Answer incoming calls, quote, price and provide availability of products.
• Learn our empowerment processes to understand when you are encouraged to respond and when further approval is necessary
• Contribute to our team approach by bringing a positive attitude and interest in helping others
• Become familiar with business system for shipping and receiving, and maintain paperwork for incoming and outgoing product
• Receive into inventory all incoming shipments from various carriers, including freight, using a
• Perform quarterly or other scheduled inventory audits and reconciliation at consignment accounts, as well as other required accounts
• Ensures that agreements are in place for consignments, double checks pricing with contract, business system and inventory management system

• An Associates or Bachelors is not required, but is a plus

• Valid driver’s license and ability to drive a company truck
• Passion for developing solid working relationships with customers and coworkers
• Strong interest in personal development and contributing to a positive work environment
• Microsoft Office skills including Outlook, Word, and Excel
• Excellent communication skills, verbally and written
• Ability to work independently as well as with a team
• Detail oriented and extremely organized