Systems Engineer

AP Professionals
June 27, 2024
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AP Professionals has partnered with a local, family owned, growing, MSP that is looking to add a highly motivated Systems Engineer to join their team! Open due to growth! The Systems Engineer will assist local clients with troubleshooting their technology, assisting with high-level issues, and guiding and advising clients on the best course of action. Prior experience in a Windows environment is required! Prior industry experience within an MSP highly desired.

This is a full-time, direct hire position with an onsite requirement at a centrally located Rochester, NY office. This position offers opportunities for bonuses, continued advancement, and certifications!


  • Troubleshoot Windows or MAC systems both remotely and onsite
  • Identify the optimal solution based on the issue and details provided by the customer
  • Guide customers through the problem-solving process
  • Escalate unresolved issues to higher-level support personnel


  • 2+ years of experience supporting Windows in a commercial environment
  • Intermediate to Advanced level skills within Windows desktop operating systems (Windows 7/8.1/10), Microsoft Office application suite, and Apple macOS (macOS 10.x.y)
  • Beginner to intermediate-level skills with Windows Server (2008/2012/2016), networking, UTM, firewalls, and inter-intranet systems, and MSO365 and Google apps
  • Must possess or pass the A+ exam within 6 months
  • Strong troubleshooting skills, with the ability to self-manage and find solutions independently
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