Technical Account Manager


AP Professionals
Published
June 27, 2024
Category
Job Type
Salary Lower Range
85
Salary Upper Range
110
Salary Option
Yearly
City
Rochester

Description

AP Professionals has partnered with a local MSP that is growing and in search of a  full-time, highly motivated, and personable Technical Account Manager to join their team! Serve as the go-to contact to local business owners and assist with making sure their IT infrastructure is well-managed, secure, and maintained. Collaborate with staff, manage the project workflow, and provide technical solutions. Prior technical experience is required, the ability to guide and assist client contacts is a must!

This is a full-time, direct hire position with an onsite requirement at a centrally located Rochester, NY office. This position offers opportunities for bonuses, continued advancement, and certifications!

Responsibilities

  • Collaborate directly with business owners across multiple states to ensure their IT infrastructure is well-managed, secure, and properly maintained.
  • Recommend improvements, security enhancements, or operational efficiencies.
  • Oversee technical staff and manage project workflows.
  • Propose technical solutions, prepare and deliver quotes, and follow up on sales and closures.
  • Forecast and manage the end-of-life or warranty expirations for servers, workstations, networks, hardware, and software.
  • Audit client environments against industry standards to ensure operational excellence and recommended cybersecurity controls, and create tasks for the engineering team to address any issues.
  • Assist with project management and compliance remediation for requirements such as HIPAA, NIST/DFARS, PCI, etc.
  • Prepare, schedule, and conduct weekly, monthly, and quarterly meetings with customers, including reviewing statistics, open service requests, and project statuses.
  • Build rapport and establish trusting relationships with clients.
  • Assist in the creation of Statements of Work (SOW) and Bills of Materials (BOM).

Experience

  • 5+ years of experience supporting Windows in a commercial setting
  • Proficiency in Microsoft Azure, Microsoft 365, VMware, Citrix, Networking, and Security
  • Experience working at a Managed Service Provider
  • Experience working in manufacturing environments

Knowledge, Skills, Abilities, and Other Characteristics

  • Ability to think independently and take initiative, while also being able to work effectively in a team environment
  • Microsoft certifications in Azure, Microsoft 365, or other Microsoft technologies
  • Familiarity with RMM tools such as Kaseya or PSA tools such as Autotask
Apply
Drop files here browse files ...
Are you sure you want to delete this file?
/