Customer Service Associate

AP Professionals is partnering with a local specialty company in search of an outstanding Customer Service Associate.  The ideal candidate has excellent communication skills and a genuine desire to assist customers. Responsibilities include resolving a variety of customer and manufacturer warranty inquiries with empathy, collaborating with team members, and showcasing in-depth product knowledge to provide efficient and accurate assistance.

• Delivering unparalleled service while continuously enhancing our customer journey.
• Handle incoming phone calls and emails with professionalism and courtesy, ensuring timely and considerate assistance for customers.
• Acquire proficiency in industry-specific terminology to effectively troubleshoot issues.
• Efficiently record and organize customer and vehicle data in CRM and other designated systems.
• Proactively address warranty concerns by following up with customers as required.
• Transmit warranty estimates to dealers, providing pertinent details for their circumstances.
• Act as a liaison for scheduling, facilitating communication between technicians and customers.
• Ensure prompt responses to incoming voicemails and emails within designated time frames.
• Provide support for trade shows as necessary.

• Completion of an associate degree program.

• Prior experience in Customer Service and/or Warranty Administration is desirable.

• Demonstrated capability to maintain professionalism and courtesy in all customer interactions.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Word and Excel.
• Familiarity with CRM systems is advantageous.