Customer Excellence Coordinator

AP Professionals is partnering with a manufacturer who has been in business for decades in search of a Customer Excellence Coordinator. The Customer Excellence Coordinator role involves providing operational support to customers, managing relationships and orders for international clients, and contributing to Customer Excellence Improvement Initiatives.

• Foster relationships with key customers through regular inbound and outbound communication to stay informed about upcoming projects and address their needs effectively.
• Serve as a liaison between customers and our Engineering, Quality, and Sales teams, ensuring smooth communication and resolution of issues.
• Collaborate with various departments including Supply Chain, Manufacturing, Logistics, Purchasing, Quality, and Engineering to resolve customer concerns.
• Proactively communicate business updates to customers and devise tailored recovery plans when necessary.
• Oversee the seamless onboarding process for new customers, ensuring a positive experience.
• Develop regular and ad-hoc reporting for the sales team to facilitate decision-making.
• Assist in creating reporting tools for the Customer Service Team to enhance efficiency.
• Contribute to the analysis of customer direct delivery and inventory optimization opportunities.
• Support the implementation and follow-up of Voice of the Customer Survey initiatives to gather valuable feedback.
• Implement, track, and report on customer-focused Key Performance Indicators (KPIs) to ensure continuous improvement.

• Demonstrates adeptness in multitasking effortlessly.
• Possesses proficiency in MS Tools, notably advanced Excel Skills.
• Finds pleasure in building interpersonal relationships.
• Exhibits excellent oral and written communication skills, adept at being diplomatic yet friendly with customers.
• Capable of reprioritizing daily tasks as required.
• Demonstrates strong problem-solving skills, thriving on tackling challenging issues.
• Previous manufacturing experience or knowledge is advantageous.
• Possesses technical aptitude to quickly grasp the product portfolio and understand basic product drawings.
• Demonstrates good retention abilities, crucial for learning and remembering vast amounts of information.