Customer Service Specialist

We have a great temp-hire/direct hire opportunity with a family run business located in Henrietta. Do you want to join an organization that prides itself in its history, excellent customer service, and employee engagement? AP is proud to partner with this organization to assist them in securing an additional CSR to join their team. This position is NOT a call center role!

• Work closely with sales reps, warehouse and customer support manager to collect, enter, and process customer orders.
• Play an integral role in building customer relationships.
• Process a high volume of sales orders and invoices
• Create and maintain excel spreadsheets
• Answer inbound calls from internal and external customers
• Open and maintain customer accounts
• Resolve customer complaints and follow up to ensure resolution

• Associate Degree

• Minimum 2 years of related experience with order entry and invoicing

• Proficient Microsoft Office skills including Excel, Word, and Outlook
• High regard for accuracy and attention to detail
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Ability to build and maintain good relationships with customers and co-workers