IT Support Specialist


AP Professionals
Published
April 23, 2024
Category
Job Type
Salary Lower Range
45
Salary Upper Range
60
Salary Option
Yearly
Street
500 Linden Oaks
City
Rochester

Description

AP Professionals has partnered with a local manufacturing company that is seeking a dynamic Information Technology Support Specialist! This individual will work directly with the IT Manager and assist with front-end troubleshooting, as well as equipment management, contracts, and special projects! This role has a lot of opportunity for growth and will work hand-in-hand with the Manager. Prior experience desired. Willingness to learn, grow, and interact with others required!

This position is a full-time, direct hire, onsite position.

Responsibilities

  • Assist with technical support both for onsite and remote users via phone, email and in person.
  • Oversee the computer systems, modify configurations, utilities, software default settings, and more for workstations.
  • Deploy new and replacement equipment for employee use, ensure proper installation of cables, operating systems, or software. Ensure end user satisfaction, accuracy, and timelines are all met.
  • Maintain asset tracking records and work with the IT Manager to develop and manage equipment replacement schedule.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Develop training materials and procedures, and train users in the proper use of hardware or software.
  • Keeps up to date on current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.

Education

  • Bachelor’s degree in information systems, business or related field preferred

Experience

  • 2 years of relevant technical experience desired
  • Proficiency in various operating systems (Windows, macOS, Linux)

Knowledge, Skills, Abilities, and Other Characteristics

  • Pleasant and professional demeanor in all client and internal communications.
  • Intellectual curiosity and desire to grow within the field of IT.
  • Adaptability, and ability to stay current with the latest trends and best practices in technology.
Apply
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