IT Support Specialist

AP Professionals has partnered with a local manufacturing company that is seeking a dynamic Information Technology Support Specialist! This individual will work directly with the IT Manager and assist with front-end troubleshooting, as well as equipment management, contracts, and special projects! This role has a lot of opportunity for growth and will work hand-in-hand with the Manager. Prior experience desired. Willingness to learn, grow, and interact with others required!

This position is a full-time, direct hire, onsite position.

• Assist with technical support both for onsite and remote users via phone, email and in person.
• Oversee the computer systems, modify configurations, utilities, software default settings, and more for workstations.
• Deploy new and replacement equipment for employee use, ensure proper installation of cables, operating systems, or software. Ensure end user satisfaction, accuracy, and timelines are all met.
• Maintain asset tracking records and work with the IT Manager to develop and manage equipment replacement schedule.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Keeps up to date on current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.

• Bachelor’s degree in information systems, business or related field preferred

• 2 years of relevant technical experience desired
• Proficiency in various operating systems (Windows, macOS, Linux)

• Pleasant and professional demeanor in all client and internal communications.
• Intellectual curiosity and desire to grow within the field of IT.
• Adaptability, and ability to stay current with the latest trends and best practices in technology.