Sales Account Specialist

Are you a results-driven professional with a passion for building relationships and driving sales? Do you thrive in a dynamic environment where customer satisfaction is key? If so, we want YOU to join our clients team!  This is a Direct Hire, pay is between $19-24 hourly, and is located on the westside of Rochester.

You will be the main point of contact for their valued clients, ensuring their needs are met while identifying opportunities for growth. You’ll work closely with the Field Account Managers to deliver exceptional experiences, drive revenue, and strengthen long-term partnerships.  You will do this by generating additional revenue and identifying product & contract manufacturing opportunities.

• Work closely with the Field Account Managers regarding client needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Creates formal quotations for customer review and follow up on quotes to book business.
• Maintain accurate client records, keeping track of all quotes, orders, blanket releases, change orders, expedites, shipping, and refund/return requests.
• Develop a thorough understanding of our supplier’s products to upsell and cross-sell.
• Develop a thorough understanding of our contract manufacturing services.
• Review open-order reports to evaluate stocking levels and adjust when necessary.
• Negotiate pricing and terms with suppliers to secure the most competitive rates, maximizing profitability.
• Source and identify products from suppliers based on customer requests.
• Review expedite report daily and advise customer of any delivery issues.
• Maintain cross-reference of customer part number vs. manufacturer part number.
• Maintain customer drawings/prints and update customer cross reference file with current rev.
• Participate in vendor product training.
• Makes outbound calls to potential and existing customers by telephone and e-mail to sell products and services.
• Comply with company policies and procedures as designated by ISO 9001 standards.
• Performs other duties as assigned.

• Associates degree and two years related sales experience and/or combination of education and experience in a related discipline.

• Experience with Salesforce, Microsoft Dynamics, HubSpot (or any other CRM) and/or AS/400 is a plus!

• Highly proficient in Microsoft Word, Excel, Outlook.
• Strong written and verbal communication skills. Good attention to detail and organizational skills.