Operations Coordinator

EXCELLENT Direct Hire opportunity with a westside company that imports, distributes, and supplies, consumables! If you are looking to join an amazing company with a great culture, you will want to hear about this opportunity. Desired candidates must have a strong background in international shipping, excellent attention to detail and be process oriented. Under the direction of the Operations Manager, you will work with this companies Sales Team to ensure that from start to finish the shipping is complete.

This is a full-time role, on site, with pay between $47-58K.

Reach out to [email protected] or [email protected] for consideration.

Contract Management:

• Partner with the sales team to prepare, review, and monitor customer contracts and orders.
• Ensure accuracy and completeness prior to release, obtaining all required information and approvals.
• Provide ongoing oversight of contract performance and proactively address any issues that arise.

Order Coordination and Troubleshooting:

• Coordinate and manage customer accounts and orders to ensure timely and accurate processing.
• Collaborate with customers, vendors, and internal teams to track, update, and troubleshoot orders as needed.
• Communicate proactively regarding scheduling, changes, cancellations, and inactive orders.

Supplier Relationship Management:

• Develop and maintain positive relationships with suppliers, supporting sales personnel in meeting customer needs and resolving issues.
• Coordinate communication with overseas suppliers and shared services teams to ensure smooth operations.

Issue Resolution:

• Respond promptly to customer concerns, providing effective solutions and alternatives within established time frames.
• Follow up to confirm resolution and satisfaction.

Documentation and Compliance Management:

• Maintain and organize documentation to meet customer, company, and government compliance requirements.
• Ensure accurate recordkeeping for audits and reporting.

Invoicing and Billing Support:

• Support daily invoicing and billing operations by tracking invoice progress, resolving discrepancies, and assisting with short or overpayments.
• Collaborate with accounts receivable to address claims and communicate issues, root causes, and resolutions promptly.

Continuous Improvement:

• Contribute to ongoing process improvement initiatives by identifying opportunities to enhance efficiency, accuracy, and customer experience.

• Associate degree (Bachelor’s degree preferred), or combination of equivalent education and work experience

• Proficiency in Microsoft Office suite and ERP systems.
• Previous experience in Operations, Logistics, and/or Supply Chain.

• Strong communication and interpersonal skills.
• Exceptional attention to detail and organizational abilities.
• Ability to thrive in a fast-paced environment and prioritize tasks effectively.
• Ability to learn quickly and adapt to new software programs.