Service Coordinator

EXCELLENT OPPORTUNITY!!  AP has partnered with a service oriented organization to secure a Service Coordinator to join their team.  This is a Direct Hire opportunity with hours of 7-3:30 Mon-Friday.  Our client has been in business for over 50 yrs.  They have an excellent reputation with customers and employee's.  Tenure of existing staff is 20+ years!   If you want to align yourself with a company that cares about their employee's and prides themselves in delivering excellent service, you will want to explore this opportunity.

This role combines service dispatch coordination, administrative support and customer service responsibilities.  The ideal candidate will possess exceptional communication skills, attention to detail, and have the ability to manage multiple priorities effectively in a fast-paced environment.

Come join a team where you are not a number and your efforts and dedication are truly appreciated.

• Receive and manage all incoming service requests.
• Maintain Service Technician's daily daily schedules and workload using Sage 300CRE Service Management software.
• Create and assign work orders to technicians, ensuring accurate and timely dispatching.
• Schedule service work, routine maintenance, repairs, and return visits with customers when parts are available.
• Provide administrative support to management and the service department.
• Manage electronic and written communications professionally and promptly.
• Prepare and edit correspondence, reports, and presentations using Microsoft Office Suite.
• Order parts and maintain incoming parts inventory; assist technicians with locating and purchasing parts as needed.
• Order and maintain office and operational supplies as required.
• Update and maintain preventative maintenance agreements and associated spreadsheets.
• Generate workload reports and review them with the Service Manager.
• Assist with scheduling, calendar management, and coordination of meetings and appointments.
• Compare service time cards to schedules, prepare for payroll processing, and ensure accuracy.
• Prepare service-related accounts payable invoices for accounting.
• Handle sensitive information with discretion and confidentiality.
• Other duties as assigned.

• Associates degree or higher

• Two years experience in customer service, dispatching, project management, or administrative support in construction, HVAC or a service related industry
• MSOffice
• Sage preferred
• Advanced communication skills
• Strong customer service
• Detail oriented, organized and capable of multitasking

• Responsible
• Reliable
• Strong work ethic
• Professional demeanor
• Strong organizational and time management skills